3Sixty Creative Blog

Church website CMS (and member management system) provider Church Insight have recently re-designed their website together with a long-overdue re-work of their their corporate identity. More importantly they have changed their pricing structure and improved online support and documentation.

The new pricing model

After replacing a per-member fee with a 3-tired approach, CI have now moved to 5 'plans'. All features are available, whichever of the 5 plans you're on. Plans now start at a reasonable £20 + Vat per month (£240 per year) All other hosting, support and maintenance charges, system upgrades including fixes and new features are included within this. Most customers will now get more functionality for the same price or less. However Plans 1-2 will be charged a hefty 50p per minute for telephone support.

The main differentiators between the 5 different price plans are:
1. The number of users & contacts on the system.
2. The level of support (phone support, an important thing for some. Starts at Plan 3 of 5).
3. The amount of storage and bandwidth you have for media, audio & video files.

For more information see http://www.churchinsight.com/pricing

Support and Documentation

Church Insight now has it's own separate support site: www.shareinsight.org. This is a vast improvement on the old site with far more in-depth articles and resources to help you learn to use their system. For the average user this will provide a very useful reference. However it is not (yet) comprehensive, for example there is no mention of how to use the very complex 'Theme Park' used to build the site templates. More videos are due to be added soon.